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FAQ & Help

Frequently Asked Question

I've never ordered patches before. How do I start?

It's easy. All you have to do is email us at info@gs-jj.com to request for a free quote with your artwork, and let us know how many patches you would like to order.

I have no artwork, can you help?

Yes, absolutely! We offer FREE art and design services with every order!

After I place my order, when will I receive my patches?

Our delivery times range between one and four weeks after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed). However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.

What if I need to make changes or cancel my order after it's in production?

Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. If changes are necessary once production begins, it will be considered a new order.

How should I supply my own artwork to you?

Most preferred format is Illustrator or .eps vector artwork and all fonts converted to outlines/curves. We also accept .jpg, .pdf, .tiff, .png, .psd or .bmp files (please enlarge artwork 4 times larger than the pin size). We highly recommend the use of PMS Matching System colors in your art in order to reproduce the colors you require. For our Digital Patches, artwork should be at least 300 dpi or higher.

What are your payment terms?

We accept Visa, MasterCard, American Express, Discover, check or money order.

How close will my final product look compared to the proof I’ve received?

Unless otherwise agreed upon, all colors will be matched “as closely as possible” to your original artwork. Most of our products are hand-made / hand colored and differences in dye and color lots can be expected from time to time.

FOR AN EXACT COLOR MATCH, we use Pantone® matching systems formula guide for coated colors. For an additional charge of $15.00 per color, we will match pantone colors exactly to the colors in the Pantone® formula guide available from Pantone matching system

Please note that due to differences in monitor calibration the colors displayed on your monitor may differ from the colors in the Pantone guide. We match colors based on the printed guide.

If color match is not selected at checkout, then refunds for color matching will not be issued.

LARGE AREAS OF HARD ENAMEL may not fill perfectly to the top. Please understand that our products are hand-made, and hand finished. EACH PATCH is an individual work of art, uneven enamel fill, small scratches and dust ARE NORMAL IN PATCH MANUFACTURE, and will not be credited.